PayPal Here

Card Readers

PayPal Chip Card Reader

Will my PayPal Here Card Reader work with iOS 9?

Apple has released an update to correct potential issues pairing with iOS 9.

To ensure you have the most current version of iOS on your iPhone or iPad, go to:
Settings > General > About. The version should be iOS 9.1 or above.

If you are on iOS 9.0.2 or an earlier version, download the latest version by going to:
Settings > General > Software Update

If you are still experiencing issues with Bluetooth pairing, please contact customer support.

How do I charge my card reader?

Connect a micro-USB cable to the port on the top of the reader.
Attach the USB cable into an adaptor and plug it into a wall outlet for the fastest charge. You can also plug the USB cable into a computer.

At a battery level of 15% or lower, the reader won’t be able to process transactions.

How do I check the status of my card reader’s battery?

You’ll see a battery icon on the card reader’s screen.
Or from the app, tap the New Sale screen, and then tap the credit card icon to see the reader’s percentage of battery.
You can also tap Card Readers to see the available battery charge.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the top of the reader.
Enable Bluetooth
Turn on Bluetooth in your mobile phone or tablet’s settings. Select the PayPal reader from the list of available devices. Don’t see the reader? Hold down the reader’s Bluetooth button until the on-screen Bluetooth icon starts to blink.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the top of the reader.
Enable Bluetooth
Turn on Bluetooth in your mobile phone or tablet’s settings. Select the PayPal reader from the list of available devices. Don’t see the reader? Hold down the reader’s Bluetooth button until the on-screen Bluetooth icon starts to blink. For older Android devices, you may also need to select Search for Devices.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.

What should I do if my card reader is lost, stolen, or broken?

Please call Customer Service: {supportPhoneNumber}.

How do I update my card reader’s software?

Most software updates are required to use the card reader. Plug the reader into a power source and connect via Wi-Fi before you begin an update. The card reader must have at least 30% battery in order to perform updates.

PayPal Mobile Card Reader

How do I set up my card reader?

Plug the card reader into the audio jack of your mobile phone or tablet. When you’re logged in to the app, the card reader will automatically connect.

You can test the reader by swiping a credit card. From the main app menu, select Card Readers and then tap Practice Swiping.

####I’m not sure my card reader is working properly. What can I do?

Remove your case and re-insert the card reader into the headphone jack (check for dust or lint in the jack)
Securely attach the card reader to your mobile phone or tablet by sliding it down firmly until it locks into place
Check the magnetic stripe on the back of the card and make sure it isn’t damaged or scratched
Swipe the card in one smooth, continuous motion
Check your device’s volume limit. Go to Settings, select Music, and make sure Volume Limit is turned OFF
Close the app (force quit) and re-launch – if you’re still having trouble, contact Customer Service: {supportPhoneNumber}

What should I do if my card reader is lost, stolen, or broken?

Please call Customer Service: {supportPhoneNumber}.

PayPal Here Chip and PIN Card Reader

PayPal Here Card Reader v1

Will my PayPal Here Card Reader work with iOS 9?

Apple has released an update to correct potential issues pairing with iOS 9.

To ensure you have the most current version of iOS on your iPhone or iPad, go to:
Settings > General > About. The version should be iOS 9.1 or above.

If you are on iOS 9.0.2 or an earlier version, download the latest version by going to:
Settings > General > Software Update

If you are still experiencing issues with Bluetooth pairing, please contact customer support.

####How do I charge my card reader?

Connect a micro-USB cable to the port on the right side of the reader.
Attach the USB cable into an adaptor and plug it into a wall outlet for the fastest charge. You can also plug the USB cable into a computer.

When the triangle on the front of the reader is solid red, the battery should be charged before further use. At a battery level of 15% or lower, the reader won’t be able to process transactions.

How do I check the status of my card reader’s battery?

When the card reader is connected to your mobile phone or tablet, you can view the card reader’s battery level by tapping Card Readers in the app menu. Or from the app, tap New Sale, and then tap the credit card icon to see the reader’s percentage of battery.

When the card reader is disconnected from your mobile device:

Hold down the yellow arrow button on the card reader for 5 seconds.
The PIN lights will light up indicating the battery level.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the left side of the reader. A green light will blink indicating that the card reader is starting up. The Bluetooth light will begin to flash, indicating that the card reader is ready to pair with your mobile or tablet. This process may take a few seconds.
Enable Bluetooth
Turn on Bluetooth in your mobile or tablet’s settings. Select the PayPal Here card reader from the list of available devices. Don’t see the reader? Hold down the SYNC button until the Bluetooth light blinks quickly.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the left side of the reader. A green light will blink indicating that the card reader is starting up. The Bluetooth light will begin to flash, indicating that the card reader is ready to pair with your mobile or tablet. This process may take a few seconds.
Enable Bluetooth
Turn on Bluetooth in your mobile or tablet’s settings. Select the PayPal Here card reader from the list of available devices. Don’t see the reader? Hold down the SYNC button until the Bluetooth light blinks quickly. For older Android devices you may also need to select Search for Devices.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.

What should I do if my card reader is lost, stolen or broken?

If your card reader is lost or broken, please call Customer Service: {supportPhoneNumber}.

PayPal Here warranty information

What should I do if my card reader is lost, stolen or broken?

Please call Customer Service: {supportPhoneNumber}.

How do I update my card reader’s software?

PayPal Here Tap and Go Card Reader

PayPal Here Card Reader v2

Will my PayPal Here Card Reader work with iOS 9?

Apple has released an update to correct potential issues pairing with iOS 9.

To ensure you have the most current version of iOS on your iPhone or iPad, go to:
Settings > General > About. The version should be iOS 9.1 or above.

If you are on iOS 9.0.2 or an earlier version, download the latest version by going to:
Settings > General > Software Update

If you are still experiencing issues with Bluetooth pairing, please contact customer support.

How do I charge my card reader?

Connect a micro-USB cable to the port on the top of the reader.
Attach the USB cable into an adaptor and plug it into a wall outlet for the fastest charge. You can also plug the USB cable into a computer.

At a battery level of 15% or lower, the reader won’t be able to process transactions.

How do I check the status of my card reader’s battery?

You’ll see a battery icon on the card reader’s screen.
Or from the app, tap the New Sale screen, and then tap the credit card icon to see the reader’s percentage of battery.
You can also tap Card Readers to see the available battery charge.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the top of the reader.
Enable Bluetooth
Turn on Bluetooth in your mobile phone or tablet’s settings. Select the PayPal reader from the list of available devices. Don’t see the reader? Hold down the reader’s Bluetooth button until the on-screen Bluetooth icon starts to blink.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.

How do I pair and connect my card reader?

Turn on the reader
Make sure the card reader is charged and turn it on using the power button on the top of the reader.
Enable Bluetooth
Turn on Bluetooth in your mobile phone or tablet’s settings. Select the PayPal reader from the list of available devices. Don’t see the reader? Hold down the reader’s Bluetooth button until the on-screen Bluetooth icon starts to blink. For older Android devices, you may also need to select Search for Devices.
Open the PayPal Here app
Your card reader will now auto-connect to the app. Follow any on-screen prompts to update your software.