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const CHECK_BOT_ELIGIBILITY_URL = '/api/check-bot-eligibility'\nexport const MMT_CONVERSATIONS_URL = '/api/mmt-conversations'\nexport const OCP_SET_CONTEXT_URL = '/api/ocp-set-context'\nexport const UPDATE_BNA_URL = '/api/update-bna'\n","import _isEmpty from 'lodash/isEmpty'\nimport { useCallback } from 'react'\nimport { chatBotMessageUsRefIdsMapping } from '../constants'\nimport { useAppContext } from '../contexts/app-context'\nimport {\n  asyncChatValidator,\n  callMMTConversationsAPI,\n  nodeChatOnPageValidator,\n} from '../utils/chatbot'\nimport poll from '../utils/poll'\n\nconst pollRetries = 5\nconst pollDelay = 200\n\n// use this hook for openning chat bot\nexport const useChatBot = () => {\n  const { reqContextData, pageProps } = useAppContext()\n  const { pageName } = pageProps\n\n  /**\n   * Open Async Chat based on the MMT Response.\n   * @param params\n   * @param mmtResponse\n   * If the service returns active conversation pass conversation id to Async chat else pass empty string.\n   * If the service fails pass 'INVALID_CONVERSATION' as a parameter to async chat.\n   */\n  const openAsyncChat = useCallback(\n    (params, mmtResponse) => {\n      const { device_type } = reqContextData\n      const asyncParams = JSON.parse(\n        JSON.stringify({\n          sessionType: 'conversation',\n          hasReply: true,\n          isExtended: false,\n        }),\n      )\n      asyncParams.topicName =\n        params.topicRefId || chatBotMessageUsRefIdsMapping.GENERIC\n      asyncParams.deviceType = device_type\n      asyncParams.page = pageName\n      asyncParams.origin = params.origin || ''\n      asyncParams.subject = params.subject || ''\n      if (params.customerIntent) {\n        asyncParams.customer_intent = params.customerIntent\n      }\n      if (params.intentCode) {\n        asyncParams.intent_code = params.intentCode\n      }\n      if (mmtResponse && mmtResponse.protocol) {\n        asyncParams.protocol = mmtResponse.protocol\n      }\n\n      let id = ''\n      if (typeof mmtResponse === 'object' && !_isEmpty(mmtResponse)) {\n        if (mmtResponse.isConversationActive && !mmtResponse.serviceError) {\n          id = mmtResponse.id\n        } else if (mmtResponse.serviceError) {\n          id = 'INVALID_CONVERSATION'\n        }\n      }\n      window.nodeChat.showAsync(id, asyncParams)\n    },\n    [reqContextData, pageName],\n  )\n\n  /**\n   * Open chat bot\n   * @param { string } topicRefId\n   * @param { string } subject\n   */\n  const initiateChatBot = (topicRefId, subject) =>\n    window.nodeChat.show('chatBot', topicRefId, subject)\n\n  const invokingAsyncChat = useCallback(\n    async (params, mmtResponse) => {\n      await poll(asyncChatValidator, pollRetries, pollDelay)\n      openAsyncChat(params, mmtResponse)\n    },\n    [openAsyncChat],\n  )\n\n  /**\n   * Initialises async chat bot and opens it\n   */\n  const initializeAsyncChat = useCallback(\n    async (params) => {\n      let mmtResponse\n      mmtResponse = await callMMTConversationsAPI()\n      invokingAsyncChat(params, mmtResponse)\n    },\n    [invokingAsyncChat],\n  )\n\n  /**\n   * Initialises chat bot and opens it\n   */\n  const initializeChatBot = useCallback(async ({ topicRefId, subject }) => {\n    await poll(nodeChatOnPageValidator, pollRetries, pollDelay)\n    initiateChatBot(topicRefId, subject)\n  }, [])\n\n  return { initializeAsyncChat, initializeChatBot }\n}\n","import React from 'react'\nimport PropTypes from 'prop-types'\nimport { BodyText, HeadingText, Link } from '@paypalcorp/pp-react'\nimport { Message } from '@paypalcorp/worldready-react'\nimport useTracking from '../../hooks/useTracking'\nimport { componentNames, fptiTypes } from '../../utils/analytics/fpti-constants'\n\n// styles\nimport './after-response.less'\n\nfunction AfterResponse(props) {\n  const { complaintsData } = props\n  const { trackClick } = useTracking()\n\n  // FPTI for link click\n  const complaintsLinkClick = (e, urlClicked) => {\n    e.stopPropagation()\n\n    trackClick({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ON_CLICK,\n      link: `complaints-link|${urlClicked}|clicked`,\n    })\n  }\n\n  // render \"After our response\" section\n  const renderAfterResponse = () => {\n    return (\n      <>\n        <HeadingText\n          data-testid=\"hc-complaints-after-response-header\"\n          className=\"hc_complaints-after-response__heading-text\"\n          size=\"sm\"\n        >\n          {complaintsData.afterOurResponseLabel}\n        </HeadingText>\n        <BodyText data-testid=\"hc-complaints-after-response-body\">\n          {complaintsData.afterOurResponseText}\n          <br />\n          {complaintsData.fosMessagePart1}\n          <Link\n            href={complaintsData.fosUrl}\n            onClick={(e) => complaintsLinkClick(e, complaintsData.fosUrl)}\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            data-testid=\"hc-complaints-after-response-fos-link\"\n          >\n            {complaintsData.fosUrl}\n          </Link>\n          {complaintsData.fosMessagePart2}\n          <br />\n          {complaintsData.orAlternativelyText}\n          <br />\n          {complaintsData.cssfMessagePart1}\n          <Link\n            href={complaintsData.cssfUrl}\n            onClick={(e) => complaintsLinkClick(e, complaintsData.cssfUrl)}\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            data-testid=\"hc-complaints-after-response-css-link\"\n          >\n            {complaintsData.cssfUrl}\n          </Link>\n          .{' '}\n          <Message\n            id=\"complaints.complaintsPage.complaintSpecificLink.title\"\n            url={complaintsData.cssfComplaintMessageUrl}\n            link={(innerMessage) => (\n              <Link\n                href={complaintsData.cssfComplaintMessageUrl}\n                target=\"_blank\"\n                data-testid=\"hc-complaints-after-response-cssf-link\"\n                onClick={(e) =>\n                  complaintsLinkClick(e, complaintsData.cssfComplaintMessageUrl)\n                }\n              >\n                {innerMessage}\n              </Link>\n            )}\n          />\n        </BodyText>\n      </>\n    )\n  }\n\n  return renderAfterResponse()\n}\n\nAfterResponse.propTypes = {\n  complaintsData: PropTypes.object.isRequired,\n}\n\nexport default AfterResponse\n","import React, { useState, useEffect } from 'react'\nimport {\n  Link,\n  HeadingText,\n  BodyText,\n  Button,\n  Sheet,\n  DropdownMenu,\n} from '@paypalcorp/pp-react'\nimport { Message } from '@paypalcorp/worldready-react'\nimport { useMessage } from '../../hooks/useMessage'\nimport { useAppContext } from '../../contexts/app-context'\nimport useTracking from '../../hooks/useTracking'\nimport { componentNames, fptiTypes } from '../../utils/analytics/fpti-constants'\nimport { getComplaintsWebformUrl } from '../../utils/helper'\nimport {\n  pageNames,\n  signInUri,\n  INTENT_TYPE_GENERIC,\n  COMPLAINT_REASON_CODE,\n  COMPLAINT_REASON_CODES,\n  AUTHFLOW_PASSWORD_RECOVERY_URL,\n} from '../../constants'\nimport { getAPI } from '../../utils/api'\nimport { useChatBot } from '../../hooks/useChatBot'\nimport { isNodeChatAlreadyExists } from '../../utils/chatbot'\nimport { CHECK_BOT_ELIGIBILITY_URL } from '../../constants/api'\n\n// styles\nimport './submit-complaint.less'\n\nfunction SubmitComplaint() {\n  const { getMessage } = useMessage()\n  const { trackClick, trackActivity } = useTracking()\n  const appCtx = useAppContext()\n  const { pageProps, reqContextData } = appCtx\n  const { apiData, configs } = pageProps\n  const { complaintsPageData } = apiData\n  const { ukComplaintsPageData } = complaintsPageData\n  const { locale, isLoggedIn } = reqContextData\n\n  const [errorText, setErrorText] = useState('')\n  const [selectedValue, setSelectedValue] = useState('')\n  const [isLoginSheetOpen, setIsLoginSheetOpen] = useState(false)\n  const [isComplaintSheetOpen, setIsComplaintSheetOpen] = useState(false)\n\n  const { initializeAsyncChat, initializeChatBot } = useChatBot()\n\n  // submit complaint sheet dropdown menu options\n  const complaintOptions = [\n    {\n      primaryText: (\n        <Message id=\"complaints.complaintsPage.selection.dissatisfaction\" />\n      ),\n      value: COMPLAINT_REASON_CODES.FEEDCOMPLAIN011,\n    },\n    {\n      primaryText: (\n        <Message id=\"complaints.complaintsPage.selection.communication\" />\n      ),\n      value: COMPLAINT_REASON_CODES.FEEDCOMPLAIN012,\n    },\n    {\n      primaryText: (\n        <Message id=\"complaints.complaintsPage.selection.discrimination\" />\n      ),\n      value: COMPLAINT_REASON_CODES.FEEDCOMPLAIN013,\n    },\n    {\n      primaryText: <Message id=\"complaints.complaintsPage.selection.privacy\" />,\n      value: COMPLAINT_REASON_CODES.FEEDCOMPLAIN014,\n    },\n    {\n      primaryText: (\n        <Message id=\"complaints.complaintsPage.selection.dontSeeReason\" />\n      ),\n      value: COMPLAINT_REASON_CODES.FEEDCOMPLAIN019,\n    },\n  ]\n\n  // submit a complaint sheet shown FPTI\n  useEffect(() => {\n    if (isComplaintSheetOpen) {\n      trackActivity({\n        name: componentNames.SUBMIT_COMPLAINT,\n        type: fptiTypes.SUCCESS,\n      })\n    }\n  }, [isComplaintSheetOpen])\n\n  // function to redirect to complaints webform\n  const redirectToComplaintsWebform = () => {\n    window.location.href = getComplaintsWebformUrl(selectedValue, locale)\n  }\n\n  // initiate chat on complaints page\n  const initiateChatBot = async (chatEligibilityData) => {\n    const chatBotParams = {\n      topicRefId: COMPLAINT_REASON_CODES.FEEDCOMPLAIN019,\n    }\n    // initiate the async chat when async chat is eligible\n    if (chatEligibilityData && chatEligibilityData.async) {\n      try {\n        trackActivity({\n          name: componentNames.PAYPAL_ASSISTANT,\n          type: fptiTypes.SUCCESS,\n          event_name: 'initializing_async_chat_in_complaints_page',\n        })\n        await initializeAsyncChat(chatBotParams)\n      } catch (error) {\n        trackActivity({\n          name: componentNames.PAYPAL_ASSISTANT,\n          type: fptiTypes.ERROR,\n        })\n        // redirect to complaints webform if error while launching chatbot\n        redirectToComplaintsWebform()\n      }\n    }\n    // else initiate the chatbot\n    try {\n      trackClick({\n        name: componentNames.PAYPAL_ASSISTANT,\n        type: fptiTypes.SUCCESS,\n        event_name: 'initializing_chatbot_in_complaints_page',\n      })\n      await initializeChatBot(chatBotParams)\n    } catch (error) {\n      trackActivity({\n        name: componentNames.PAYPAL_ASSISTANT,\n        type: fptiTypes.ERROR,\n      })\n      // redirect to complaints webform if error while launching chatbot\n      redirectToComplaintsWebform()\n    }\n\n    // paypal-assitant shown FPTI\n    trackActivity({\n      name: componentNames.PAYPAL_ASSISTANT,\n      type: fptiTypes.SUCCESS,\n    })\n  }\n\n  // function to do the chatbot eligibility check\n  const checkChatBotEligibity = async () => {\n    // remove the complaintReasonCode from sessionStorage\n    sessionStorage.removeItem(COMPLAINT_REASON_CODE)\n\n    // if chat already exists then redirect to complaints webform\n    if (isNodeChatAlreadyExists()) {\n      redirectToComplaintsWebform()\n      return\n    }\n\n    // check for chatBot eligibility\n    try {\n      const queryParams = {\n        page: pageNames.COMPLAINTS,\n        intentId: COMPLAINT_REASON_CODES.FEEDCOMPLAIN019, // intentId for \"I don't see my complaint reason\"\n        intentType: INTENT_TYPE_GENERIC,\n      }\n      const { data } = await getAPI(CHECK_BOT_ELIGIBILITY_URL, { queryParams })\n      if (data && data.result === 'ELIGIBLE') {\n        initiateChatBot(data)\n      } else {\n        // chatBot not eligible: fire fpti AND redirect to complaints webform\n        trackActivity({\n          name: componentNames.PAYPAL_ASSISTANT,\n          type: fptiTypes.SUCCESS,\n          event_name: 'chatbot_ineligible_in_complaints_page',\n        })\n        redirectToComplaintsWebform()\n      }\n    } catch (error) {\n      // chatBot eligibility check error: fire fpti AND redirect to complaints webform\n      trackActivity({\n        name: componentNames.PAYPAL_ASSISTANT,\n        type: fptiTypes.ERROR,\n      })\n      redirectToComplaintsWebform()\n    }\n  }\n\n  // perform the chatbot eligibility check when user log-in from logged-out upon selecting complaint reason FEEDCOMPLAIN019\n  useEffect(() => {\n    if (\n      isLoggedIn &&\n      sessionStorage.getItem(COMPLAINT_REASON_CODE) ===\n        COMPLAINT_REASON_CODES.FEEDCOMPLAIN019\n    ) {\n      checkChatBotEligibity()\n    }\n  }, [isLoggedIn])\n\n  // submit a complaint sheet closed\n  const closeComplaintSheet = () => {\n    trackClick({\n      name: componentNames.SUBMIT_COMPLAINT,\n      type: fptiTypes.ON_CLICK,\n      link: 'submit-complaint-sheet-close|clicked',\n    })\n\n    setIsComplaintSheetOpen(false)\n  }\n\n  // Login for faster service sheet closed\n  const closeLoginSheet = () => {\n    trackClick({\n      name: componentNames.COMPLAINTS_LOGIN_SHEET,\n      type: fptiTypes.ON_CLICK,\n      link: 'close-login-sheet|clicked',\n    })\n\n    setIsLoginSheetOpen(false)\n  }\n\n  // complaint reason dropdown menu clicked\n  const dropdownMenuClicked = (e) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.SUBMIT_COMPLAINT,\n      type: fptiTypes.ON_CLICK,\n      link: 'complaint-reason-menu|clicked',\n    })\n  }\n\n  // complaint option changed from dropdown menu complaint options\n  const dropdownOptionChanged = (e) => {\n    setErrorText('')\n    setSelectedValue(e.target.value)\n    trackClick({\n      name: componentNames.SUBMIT_COMPLAINT,\n      type: fptiTypes.ON_CLICK,\n      link: `complaint-reason-selected|${e.target.value}|clicked`,\n    })\n  }\n\n  // FPTI for link click\n  const complaintsLinkClick = (e, urlClicked) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ON_CLICK,\n      link: `submit-complaint-link|${urlClicked}|clicked`,\n    })\n  }\n\n  /**\n   * Submit complaint sheet click handler\n   */\n  const showSubmitComplaintsSheet = (e) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ON_CLICK,\n      link: 'submit-complaint-link|paypal|clicked',\n    })\n\n    setIsComplaintSheetOpen(true)\n    setSelectedValue('')\n  }\n\n  // submit complaint without LogIn clicked: fire the link clicked fpti AND navigate to the complaints webform\n  const complaintWithoutLogInClickHandler = (e) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.COMPLAINTS_LOGIN_SHEET,\n      type: fptiTypes.ON_CLICK,\n      link: 'submit-complaint-without-login-link|clicked',\n    })\n    redirectToComplaintsWebform()\n  }\n\n  // Login button clicked: fire the login button clicked fpti AND open the login prompt\n  const loginBtnClickHandler = (e) => {\n    e.stopPropagation()\n\n    const currentUri = e.target.baseURI\n    trackClick({\n      name: componentNames.COMPLAINTS_LOGIN_SHEET,\n      type: fptiTypes.ON_CLICK,\n      link: 'login-button|clicked',\n    })\n\n    // when user logs in from log out upon selecting complaint reason FEEDCOMPLAIN019: set the complaintReasonCode in sessionStorage\n    sessionStorage.setItem(COMPLAINT_REASON_CODE, selectedValue)\n    window.open(`${signInUri}${currentUri}`, '_self')\n  }\n\n  // navigate to password recovery when user clicks trouble logging-in link\n  const troubleLogInClickHandler = (e) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.COMPLAINTS_LOGIN_SHEET,\n      type: fptiTypes.ON_CLICK,\n      link: 'trouble-logging-in-link|password-recovery|clicked',\n    })\n    window.location.href = AUTHFLOW_PASSWORD_RECOVERY_URL\n  }\n\n  // Redirect to complaints page only when the drop down value is selected\n  const redirectComplaintsPage = (e) => {\n    e.stopPropagation()\n\n    if (!selectedValue) {\n      setErrorText('Required')\n    } else {\n      trackClick({\n        name: componentNames.SUBMIT_COMPLAINT,\n        type: fptiTypes.ON_CLICK,\n        link: `submit-complaint-sheet-continue-btn|clicked`,\n      })\n\n      // for complaint reason other than \"I don't see my complaint reason\"\n      if (selectedValue !== COMPLAINT_REASON_CODES.FEEDCOMPLAIN019) {\n        redirectToComplaintsWebform()\n        return\n      }\n\n      // if \"I don't see my complaint reason\" selected:\n      // logged-out user: open the login sheet suggesting the user to login\n      if (!isLoggedIn) {\n        setIsLoginSheetOpen(true)\n        trackActivity({\n          name: componentNames.COMPLAINTS_LOGIN_SHEET,\n          type: fptiTypes.SUCCESS,\n        })\n      } else {\n        // logged-in user: redirect to complaints homepage AND do chatbot eligibility check AND start chat when eligible\n        setIsComplaintSheetOpen(false)\n        checkChatBotEligibity()\n      }\n    }\n  }\n\n  // render submit a complaint about PayPal link\n  const renderPayPalComplaintLink = () => {\n    return (\n      <div>\n        <Link\n          onClick={(e) => showSubmitComplaintsSheet(e)}\n          target=\"_blank\"\n          rel=\"noopener noreferrer\"\n          data-testid=\"hc-submit-complaint-link-paypal\"\n        >\n          <Message id=\"complaints.complaintsPage.submitAbout.Paypal\" />\n        </Link>\n      </div>\n    )\n  }\n\n  /**\n   * render complaints link based on the url and text passed\n   */\n  const renderComplaintsLink = (complaintsUrl, complaintsText, productName) => {\n    if (complaintsUrl && complaintsText) {\n      return (\n        <div>\n          <Link\n            href={complaintsUrl}\n            onClick={(e) => complaintsLinkClick(e, complaintsUrl)}\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            data-testid={`hc-submit-complaint-link-${productName}`}\n          >\n            {complaintsText}\n          </Link>\n        </div>\n      )\n    }\n\n    return <div />\n  }\n\n  // render submit complaint section\n  const renderSubmitComplaint = () => {\n    let iZettleUrl = ''\n    let iZettleText = ''\n    // Do not add link/text to zettle disabled markets\n    if (!configs.isZettleDisabled) {\n      iZettleUrl = ukComplaintsPageData.iZettleComplaintUrl\n      iZettleText = (\n        <Message id=\"complaints.complaintsPage.submitAbout.Zettle\" />\n      )\n    }\n\n    const complaintText = (\n      <Message id=\"complaints.complaintsPage.submitComplaint.title\" />\n    )\n\n    const xoomUrl = ukComplaintsPageData.xoomComplaintUrl\n    const xoomText = <Message id=\"complaints.complaintsPage.submitAbout.Xoom\" />\n\n    const hyperwalletUrl = ukComplaintsPageData.hyperwalletUrl\n    const hyperwalletText = (\n      <Message id=\"complaints.complaintsPage.submitAbout.Hyperwallet\" />\n    )\n\n    const braintreeUrl = ukComplaintsPageData.brainTreeUrl\n    const braintreeText = (\n      <Message id=\"complaints.complaintsPage.submitAbout.Braintree\" />\n    )\n\n    if (complaintText) {\n      return (\n        <div>\n          <HeadingText\n            size=\"sm\"\n            data-testid=\"hc-submit-complaint-submit-complaint-header\"\n            className=\"hc_submit-complaint__heading-text\"\n          >\n            {complaintText}\n          </HeadingText>\n          {renderPayPalComplaintLink()}\n          {renderComplaintsLink(xoomUrl, xoomText, 'xoom')}\n          {renderComplaintsLink(iZettleUrl, iZettleText, 'zettle')}\n          {renderComplaintsLink(hyperwalletUrl, hyperwalletText, 'hyperwallet')}\n          {renderComplaintsLink(braintreeUrl, braintreeText, 'braintree')}\n        </div>\n      )\n    }\n\n    return <div />\n  }\n\n  // show the login sheet when user is logged out and selected \"I don't see my complaint reason\"\n  const renderLoginSheet = () => {\n    return (\n      <Sheet\n        isOpen={isLoginSheetOpen}\n        onCloseComplete={closeLoginSheet}\n        hideTitle={true}\n        footerAlign=\"center\"\n        data-testid=\"hc-submit-complaint-login-sheet\"\n        className=\"hc_submit-complaint__login-sheet\"\n      >\n        <BodyText data-testid=\"hc-submit-complaint-sheet-title\">\n          <Message id=\"complaints.complaintsPage.submitComplaint.title\" />\n        </BodyText>\n        <HeadingText\n          size=\"sm\"\n          data-testid=\"hc-submit-complaint-login-for-faster-service-text\"\n        >\n          <Message id=\"app.helpcenter.logInForFasterService.text\" />\n        </HeadingText>\n        <Button\n          data-testid=\"hc-submit-complaint-login-btn\"\n          className=\"hc_submit-complaint__logIn-btn\"\n          onClick={(e) => loginBtnClickHandler(e)}\n        >\n          <Message id=\"app.helpcenter.logIn.text\" />\n        </Button>\n        <div\n          data-testid=\"hc-submit-complaint-login-trouble-div\"\n          className=\"hc_submit-complaint__logIn-trouble-div\"\n        >\n          <Link\n            data-testid=\"hc-submit-complaint-login-trouble-link\"\n            className=\"hc_submit-complaint__logIn-trouble-text\"\n            href=\"#\"\n            onClick={(e) => troubleLogInClickHandler(e)}\n          >\n            <Message id=\"app.helpcenter.havingTroubleLogginIn.text\" />\n          </Link>\n        </div>\n        <br />\n        <Link\n          strong=\"true\"\n          data-testid=\"hc-submit-complaint-submit-complaint-without-login-link\"\n          onClick={(e) => complaintWithoutLogInClickHandler(e)}\n        >\n          <Message id=\"complaints.complaintsPage.submitComplaint.withoutLogIn\" />\n        </Link>\n        <BodyText\n          data-testid=\"hc-submit-complaint-info-disclose-disclaimer\"\n          className=\"hc_submit-complaint__info-disclose-disclaimer\"\n        >\n          <Message id=\"complaints.complaintsPage.infoDiscloseDisclaimer\" />\n        </BodyText>\n      </Sheet>\n    )\n  }\n\n  // render the submit complaint sheet\n  const renderSubmitComplaintSheet = () => {\n    // \"Complaint Reason\" label text for the dropdownMenu\n    const complaintReasonLabel = getMessage(\n      'complaints.complaintsPage.selection.default',\n    )\n\n    return (\n      <Sheet\n        isOpen={isComplaintSheetOpen}\n        onCloseComplete={closeComplaintSheet}\n        hideTitle={true}\n        footerAlign=\"center\"\n        data-testid=\"hc-submit-complaint-submit-complaint-sheet\"\n        className=\"hc_submit-complaint__submit-complaint-sheet\"\n      >\n        <BodyText data-testid=\"hc-submit-complaint-submit-complaint-sheet-title\">\n          <Message id=\"complaints.complaintsPage.submitComplaint.title\" />\n        </BodyText>\n        <HeadingText\n          data-testid=\"hc-submit-complaint-sheet-page-header\"\n          size=\"sm\"\n        >\n          <Message id=\"complaints.complaintsPage.submitComplaint.title\" />\n        </HeadingText>\n        <DropdownMenu\n          label={complaintReasonLabel}\n          options={complaintOptions}\n          errorText={errorText}\n          onChange={(e) => dropdownOptionChanged(e)}\n          onClick={(e) => dropdownMenuClicked(e)}\n          value={selectedValue}\n          data-testid=\"hc-submit-complaint-dropdown-menu\"\n          className=\"hc_submit-complaint__complaints-dropdown\"\n        />\n        <Button\n          size=\"lg\"\n          data-testid=\"hc-submit-complaint-continue-btn\"\n          onClick={(e) => redirectComplaintsPage(e)}\n        >\n          <Message id=\"app.helpcenter.continue.label\" />\n        </Button>\n      </Sheet>\n    )\n  }\n\n  // Complaints Page content\n  const renderComplaintsPage = () => {\n    return (\n      <>\n        {renderSubmitComplaint()}\n        {renderSubmitComplaintSheet()}\n        {renderLoginSheet()}\n      </>\n    )\n  }\n\n  return renderComplaintsPage()\n}\n\nexport default SubmitComplaint\n","import _get from 'lodash/get'\nimport _sortBy from 'lodash/sortBy'\nimport React from 'react'\nimport { BodyText, Container, Sheet } from '@paypalcorp/pp-react'\nimport PropTypes from 'prop-types'\nimport useTracking from '../../hooks/useTracking'\nimport { componentNames, fptiTypes } from '../../utils/analytics/fpti-constants'\n\n// styles\nimport './summary-sheet.less'\n\nfunction SummarySheet(props) {\n  const { isSummarySheetOpen, handleSheetClose, summarySheetData } = props\n  const { trackActivity } = useTracking()\n\n  // Complaint Summary Sheet Data\n  const sheetHeaderData = _get(summarySheetData, 'sheetHeader', {})\n  const tableHeaderData = _get(summarySheetData, 'tableHeaderData', {})\n  const tableRowData = _get(summarySheetData, 'tableRowData', {})\n\n  const renderSheetInfoHeaderItems = () => {\n    // sort function -> sortBy header item rank\n    const sortHeaderItemByRank = ([, item]) => item.rank\n    // convert JSON object into map entries [[headerItemKey, headerItem], ...]\n    const complaintsDataSheetHeaderItemsEntries =\n      Object.entries(sheetHeaderData)\n    // sort the header items by rank so we can control the sequence in the config\n    const sortedComplaintsDataSheetHeaderItemsEntries = _sortBy(\n      complaintsDataSheetHeaderItemsEntries,\n      [sortHeaderItemByRank],\n    )\n\n    return sortedComplaintsDataSheetHeaderItemsEntries.map(([key, item]) => {\n      return (\n        <BodyText\n          className=\"hc_summary-sheet__sheet__info__text\"\n          data-testid={`hc-summary-sheet-info-text-${key}`}\n          key={key}\n        >\n          {item.key}\n          <span\n            className=\"hc_summary-sheet__sheet__info__content\"\n            data-testid={`hc-summary-sheet-info-content-${key}`}\n          >\n            {item.value}\n          </span>\n        </BodyText>\n      )\n    })\n  }\n\n  const renderSheetInfo = () => {\n    return (\n      <Container\n        className=\"hc_summary-sheet__sheet__info\"\n        data-testid=\"hc-summary-sheet-header-info\"\n      >\n        {renderSheetInfoHeaderItems()}\n      </Container>\n    )\n  }\n\n  const renderSheetTable = () => {\n    return (\n      <table\n        align=\"center\"\n        className=\"hc_summary-sheet__sheet__table\"\n        data-testid=\"hc-summary-sheet-content-table\"\n      >\n        <thead className=\"hc_summary-sheet__sheet__table__header\">\n          <tr>\n            <td />\n            <th\n              colSpan=\"2\"\n              className=\"hc_summary-sheet__sheet__table__top_header\"\n            >\n              {tableHeaderData.noComplaintsByBusiness}\n            </th>\n          </tr>\n          <tr className=\"hc_summary-sheet__sheet__table__header_row\">\n            <th>{tableHeaderData.productService}</th>\n            <th>{tableHeaderData.provision}</th>\n            <th>{tableHeaderData.intermediation}</th>\n            <th>{tableHeaderData.noComplaintsOpened}</th>\n            <th>{tableHeaderData.noComplaintsClosed}</th>\n            <th>{tableHeaderData.percentClosedWithin3Days}</th>\n            <th>{tableHeaderData.percentClosedWithin8Weeks}</th>\n            <th>{tableHeaderData.percentUpheld}</th>\n            <th>{tableHeaderData.mainCause}</th>\n          </tr>\n        </thead>\n\n        <tbody className=\"hc_summary-sheet__sheet__table__body\">\n          <tr className=\"hc_summary-sheet__sheet__table__body_row\">\n            <th>{tableRowData.rowHeader}</th>\n            <td>{tableRowData.provision}</td>\n            <td>{tableRowData.intermediation}</td>\n            <td>{tableRowData.noComplaintsOpened}</td>\n            <td>{tableRowData.noComplaintsClosed}</td>\n            <td>{tableRowData.percentClosedWithin3Days}</td>\n            <td>{tableRowData.percentClosedWithin8Weeks}</td>\n            <td>{tableRowData.percentUpheld}</td>\n            <td>{tableRowData.mainCause}</td>\n          </tr>\n        </tbody>\n      </table>\n    )\n  }\n\n  const renderSummarySheet = () => {\n    // summary sheet shown FPTI\n    if (isSummarySheetOpen) {\n      trackActivity({\n        name: componentNames.COMPLAINTS_SUMMARY_SHEET,\n        type: fptiTypes.SUCCESS,\n      })\n    }\n\n    return (\n      <Sheet\n        data-testid=\"hc-summary-sheet-container\"\n        containerClassName=\"hc_summary-sheet__sheet_container\"\n        className=\"hc_summary-sheet__sheet\"\n        noPadding\n        hideTitle={true}\n        mobileFixedHeight=\"90\"\n        isOpen={isSummarySheetOpen}\n        onCloseComplete={handleSheetClose}\n      >\n        <Container\n          className=\"hc_summary-sheet__sheet__content\"\n          data-testid=\"hc-summary-sheet-content\"\n        >\n          {renderSheetInfo()}\n          {renderSheetTable()}\n        </Container>\n      </Sheet>\n    )\n  }\n\n  return renderSummarySheet()\n}\n\nSummarySheet.propTypes = {\n  isSummarySheetOpen: PropTypes.bool.isRequired,\n  handleSheetClose: PropTypes.func.isRequired,\n  summarySheetData: PropTypes.object.isRequired,\n}\n\nexport default SummarySheet\n","import React, { useState } from 'react'\nimport PropTypes from 'prop-types'\nimport { BodyText, HeadingText, Link } from '@paypalcorp/pp-react'\nimport useTracking from '../../hooks/useTracking'\nimport { componentNames, fptiTypes } from '../../utils/analytics/fpti-constants'\n\n// component\nimport SummarySheet from './summary-sheet'\n\n// styles\nimport './complaints-summary.less'\n\nfunction ComplaintsSummary(props) {\n  const { complaintsSummaryData: summaryData } = props\n  const { trackClick } = useTracking()\n\n  // Complaints summary sheet clicks / controls\n  const [isSummarySheetOpen, setIsSummarySheetOpen] = useState(false)\n\n  const openSummarySheet = () => {\n    trackClick({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ON_CLICK,\n      link: 'open-summary-sheet|clicked',\n    })\n    setIsSummarySheetOpen(true)\n  }\n\n  const closeSummarySheet = () => {\n    trackClick({\n      name: componentNames.COMPLAINTS_SUMMARY_SHEET,\n      type: fptiTypes.ON_CLICK,\n      link: `close-summary-sheet|clicked`,\n    })\n    setIsSummarySheetOpen(false)\n  }\n\n  // render the complaints data summary sheet\n  const renderSummarySheet = (summarySheetData) => {\n    return (\n      <SummarySheet\n        isSummarySheetOpen={isSummarySheetOpen}\n        handleSheetClose={closeSummarySheet}\n        summarySheetData={summarySheetData}\n      />\n    )\n  }\n\n  const renderComplaintsSummary = () => {\n    return (\n      <>\n        <HeadingText\n          data-testid=\"hc-complaints-data-header-text\"\n          className=\"hc_complaints-summary__header-text\"\n          size=\"sm\"\n        >\n          {summaryData.headingTitle}\n        </HeadingText>\n        <BodyText data-testid=\"hc-complaints-data-text-disclaimer\">\n          {summaryData.disclaimer}\n        </BodyText>\n        <BodyText\n          data-testid=\"hc-complaints-data-text-summary\"\n          className=\"hc_complaints-summary__summary-text\"\n        >\n          {summaryData.summary}\n          <Link\n            onClick={openSummarySheet}\n            data-testid=\"hc-complaints-data-text-summary-link\"\n          >\n            {summaryData.here}\n          </Link>\n        </BodyText>\n      </>\n    )\n  }\n\n  return (\n    <>\n      {renderComplaintsSummary()}\n      {renderSummarySheet(summaryData.complaintsSummarySheetData)}\n    </>\n  )\n}\n\nComplaintsSummary.propTypes = {\n  complaintsSummaryData: PropTypes.object.isRequired,\n}\n\nexport default ComplaintsSummary\n","import _get from 'lodash/get'\nimport _isEmpty from 'lodash/isEmpty'\nimport React, { Suspense } from 'react'\nimport {\n  Container,\n  Row,\n  Link,\n  HeadingText,\n  BodyText,\n} from '@paypalcorp/pp-react'\nimport { useAppContext } from '../../contexts/app-context'\nimport { Message } from '@paypalcorp/worldready-react'\nimport { useHelper } from '../../hooks/useHelper'\nimport useTracking from '../../hooks/useTracking'\nimport { componentNames, fptiTypes } from '../../utils/analytics/fpti-constants'\n\n// Components\nimport ShimmerLoader from '../../components/loaders/shimmerLoader'\nimport MoreWaysOfHelp from '../../components/more-ways-of-help'\nimport AfterResponse from '../../components/complaints/after-response'\nimport SubmitComplaint from '../../components/complaints/submit-complaint'\nimport ComplaintsSummary from '../../components/complaints/complaints-summary'\n\n// styles\nimport '../../styles/pages/complaints.less'\n\n// Lazy load components\nconst Alerts = React.lazy(() =>\n  import('../../components/alerts' /* webpackPrefetch: true */),\n)\n\n// Complaints page - This is the page/container for complaints page which will have the layout and components placement\nfunction Complaints() {\n  const appCtx = useAppContext()\n  const { pageProps, reqContextData } = appCtx\n  const { apiData, pageName } = pageProps\n  const { helpChannels, complaintsPageData } = apiData\n  const { ukComplaintsPageData } = complaintsPageData\n  const { coBrand } = reqContextData\n\n  const { trackClick, trackActivity } = useTracking()\n  const { generateLinkWithCoBrand } = useHelper()\n\n  // FPTI for help center hero link clicked\n  const hcLinkClickHandler = (e) => {\n    e.stopPropagation()\n    trackClick({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ON_CLICK,\n      link: 'help-center-hero-link|clicked',\n    })\n  }\n\n  // render the Complaints page background image\n  const renderBackgroundImgage = () => {\n    return (\n      <Container>\n        <Row\n          data-testid=\"hc-complaints-page-complaints-image\"\n          className=\"hc_complaints-page__complaints-image\"\n        />\n      </Container>\n    )\n  }\n\n  // render the page header and intro content\n  const renderPageHeader = () => {\n    return (\n      <>\n        <HeadingText\n          data-testid=\"hc-complaints-page-page-header\"\n          className=\"hc_complaints-page__heading-text\"\n          size=\"sm\"\n        >\n          {/* TODO: markets other than UK will get this value from translations */}\n          {_get(ukComplaintsPageData, 'pageHeader')}\n        </HeadingText>\n        <BodyText data-testid=\"hc-complaints-page-intro-text\">\n          <Message id=\"complaints.complaintsPage.introText\" />\n        </BodyText>\n      </>\n    )\n  }\n\n  // render the \"Help Center\" link on complaints page header for navigating to helpcenter homepage\n  const renderHeroLink = () => {\n    return (\n      <Container>\n        <Row>\n          <Link\n            className=\"hc_hero-module__helpcenter-link\"\n            data-testid=\"hc-complaints-page-hero-module-helpcenter-link\"\n            href={generateLinkWithCoBrand('/cshelp/home')}\n            onClick={(e) => hcLinkClickHandler(e)}\n          >\n            <Message id=\"app.helpcenter.title\" />\n          </Link>\n        </Row>\n      </Container>\n    )\n  }\n\n  // render the Alerts component\n  const renderAlerts = () => {\n    return (\n      <Container>\n        <Row>\n          <Suspense fallback={<ShimmerLoader />}>\n            <Alerts pageName={pageName} />\n          </Suspense>\n        </Row>\n      </Container>\n    )\n  }\n\n  // render \"What happens next\" section\n  const renderWhatHappensNext = () => {\n    return (\n      <>\n        <HeadingText\n          data-testid=\"hc-complaints-page-what-happens-next-section\"\n          className=\"hc_complaints-page__heading-text\"\n          size=\"sm\"\n        >\n          <Message id=\"complaints.complaintsPage.nextHeader\" />\n        </HeadingText>\n        <BodyText>{ukComplaintsPageData.whatHappensNextBody}</BodyText>\n      </>\n    )\n  }\n\n  // render \"After our response\" section\n  const renderAfterOurResponse = () => {\n    return <AfterResponse complaintsData={ukComplaintsPageData} />\n  }\n\n  // Special footer content for UK market - Complaints data and Standard footer content\n  const renderUKFooter = () => {\n    const complaintsSummaryData = _get(\n      ukComplaintsPageData,\n      'complaintsSummaryData',\n      {},\n    )\n    const complaintsSummarySheetData = _get(\n      complaintsSummaryData,\n      'complaintsSummarySheetData',\n      {},\n    )\n    // when complaints summary data is available\n    if (\n      !_isEmpty(complaintsSummaryData) &&\n      !_isEmpty(complaintsSummarySheetData)\n    ) {\n      return (\n        <>\n          <ComplaintsSummary complaintsSummaryData={complaintsSummaryData} />\n          <br />\n          <BodyText data-testid=\"hc-complaints-page-footer-text\">\n            {ukComplaintsPageData.footerText}\n          </BodyText>\n        </>\n      )\n    }\n\n    // Error FPTI: when UK complaints summary data not available\n    trackActivity({\n      name: componentNames.COMPLAINTS,\n      type: fptiTypes.ERROR,\n    })\n\n    return null\n  }\n\n  // render the complaints footer content\n  const renderFooter = () => {\n    if (coBrand === 'gb' || coBrand === 'uk') {\n      return renderUKFooter()\n    }\n    // TODO: for other markets render the standard footer data\n\n    return null\n  }\n\n  // render the Complaints page\n  if (!_isEmpty(ukComplaintsPageData)) {\n    return (\n      <div\n        data-testid=\"hc-complaints-page-container\"\n        className=\"hc_complaints-page__container\"\n      >\n        {renderAlerts()}\n        {renderBackgroundImgage()}\n        {renderHeroLink()}\n        {/* Complaints page content */}\n        <Container>\n          <Row>{renderPageHeader()}</Row>\n          <Row>\n            <SubmitComplaint />\n          </Row>\n          <Row>{renderWhatHappensNext()}</Row>\n          <Row>{renderAfterOurResponse()}</Row>\n          <Row>\n            <MoreWaysOfHelp helpChannels={helpChannels.data} />\n          </Row>\n          <Row>{renderFooter()}</Row>\n        </Container>\n      </div>\n    )\n  }\n\n  // error FPTI: Missing Complaints page data\n  trackActivity({\n    name: componentNames.COMPLAINTS,\n    type: fptiTypes.ERROR,\n  })\n\n  return null\n}\n\nexport default Complaints\n","import axios from 'axios'\nimport _get from 'lodash/get'\nimport serverData from '../utils/server-data'\n\n// TODO: remove all direct axios uses inside components and replace with fetch call\n\n// GET csrf token from server data\nconst getCSRFToken = () => {\n  return _get(serverData, '_csrf', '')\n}\n\n// attach query params in url\nconst attachQueryParams = (url, queryParams = {}) => {\n  url += '?'\n  for (const param in queryParams) {\n    url += `${encodeURIComponent(param)}=${encodeURIComponent(\n      queryParams[param],\n    )}&`\n  }\n  url = url.slice(0, -1)\n  return url\n}\n\n/**\n * call this for any GET API call invocation from UI\n * @param { string } url\n * @param { object } query params\n * @returns { Promise<object> } API response\n */\nexport const getAPI = (url, options = {}) => {\n  const { queryParams = {} } = options\n  url = attachQueryParams(url, queryParams)\n  return axios.get(`/cshelp${url}`)\n}\n\n/**\n * call this for any POST API call invocation from UI\n * @param { string } url\n * @param { object } request body and query params\n * @returns { Promise<object> } API response\n */\nexport const postAPI = (url, options = { body: {}, queryParams: {} }) => {\n  const { body = {}, queryParams = {} } = options\n  url = attachQueryParams(url, queryParams)\n  return axios.post(`/cshelp${url}`, { ...body, _csrf: getCSRFToken() })\n}\n","import _isEmpty from 'lodash/isEmpty'\nimport { MMT_CONVERSATIONS_URL } from '../constants/api'\nimport { getAPI } from './api'\n\n/**\n * checks if chat bot exists in environment or not\n */\nexport const nodeChatOnPageValidator = () => {\n  if (_isEmpty(window.nodeChat) || typeof window.nodeChat.show !== 'function') {\n    return Promise.reject(false)\n  }\n  return Promise.resolve(window.nodeChat)\n}\n\n/**\n * checks if chat bot already opened in the web page\n */\nexport const isNodeChatAlreadyExists = (targetNode = null) => {\n  let nodeChatElement\n  if (targetNode) {\n    nodeChatElement = targetNode\n  } else {\n    nodeChatElement = document.getElementById('node-chat') || null\n  }\n  if (nodeChatElement) {\n    // Old node-chat implementation check\n    if (nodeChatElement.style.display) {\n      return nodeChatElement.style.display === 'block'\n    }\n\n    // New node-chat implementation\n    return (\n      nodeChatElement.style.visibility &&\n      nodeChatElement.style.visibility === 'visible'\n    )\n  }\n  return false\n}\n\n/**\n * checks if async chat bot exists in environment or not\n */\nexport const asyncChatValidator = () => {\n  if (\n    typeof window.nodeChat === 'undefined' ||\n    typeof window.nodeChat.showAsync !== 'function'\n  ) {\n    return Promise.reject()\n  }\n  return Promise.resolve()\n}\n\n/**\n * Calls MMT conversations api and formats response\n */\nexport const callMMTConversationsAPI = async () => {\n  try {\n    const { data } = await getAPI(MMT_CONVERSATIONS_URL)\n    const conversations = data && data.conversations\n    if (Array.isArray(conversations) && conversations.length) {\n      return {\n        isConversationActive: true,\n        id: conversations[0].id,\n        serviceError: false,\n        protocol: conversations[0].protocol,\n      }\n    }\n    return { isConversationActive: false, serviceError: false }\n  } catch (error) {\n    // Don't throw an error, since we have to consume response only if success else proceed without it\n    return { isConversationActive: false, serviceError: true }\n  }\n}\n"],"names":["CHECK_BOT_ELIGIBILITY_URL","MMT_CONVERSATIONS_URL","OCP_SET_CONTEXT_URL","UPDATE_BNA_URL","useChatBot","useAppContext","reqContextData","pageName","pageProps","openAsyncChat","useCallback","params","mmtResponse","device_type","asyncParams","JSON","parse","stringify","sessionType","hasReply","isExtended","topicName","topicRefId","chatBotMessageUsRefIdsMapping","deviceType","page","origin","subject","customerIntent","customer_intent","intentCode","intent_code","protocol","id","_isEmpty","isConversationActive","serviceError","window","nodeChat","showAsync","initiateChatBot","show","invokingAsyncChat","poll","asyncChatValidator","initializeAsyncChat","callMMTConversationsAPI","initializeChatBot","nodeChatOnPageValidator","AfterResponse","props","complaintsData","trackClick","useTracking","complaintsLinkClick","e","urlClicked","stopPropagation","name","componentNames","type","fptiTypes","link","className","size","afterOurResponseLabel","afterOurResponseText","fosMessagePart1","href","fosUrl","onClick","target","rel","fosMessagePart2","orAlternativelyText","cssfMessagePart1","cssfUrl","url","cssfComplaintMessageUrl","innerMessage","propTypes","PropTypes","getMessage","useMessage","trackActivity","appCtx","apiData","configs","ukComplaintsPageData","complaintsPageData","locale","isLoggedIn","useState","errorText","setErrorText","selectedValue","setSelectedValue","isLoginSheetOpen","setIsLoginSheetOpen","isComplaintSheetOpen","setIsComplaintSheetOpen","complaintOptions","primaryText","value","COMPLAINT_REASON_CODES","useEffect","redirectToComplaintsWebform","location","getComplaintsWebformUrl","chatEligibilityData","chatBotParams","async","event_name","checkChatBotEligibity","sessionStorage","removeItem","COMPLAINT_REASON_CODE","isNodeChatAlreadyExists","queryParams","pageNames","intentId","intentType","INTENT_TYPE_GENERIC","getAPI","data","result","getItem","complaintReasonLabel","closeComplaintSheet","closeLoginSheet","renderComplaintsLink","complaintsUrl","complaintsText","productName","iZettleUrl","iZettleText","isZettleDisabled","iZettleComplaintUrl","complaintText","xoomUrl","xoomComplaintUrl","xoomText","hyperwalletUrl","hyperwalletText","braintreeUrl","brainTreeUrl","braintreeText","showSubmitComplaintsSheet","renderSubmitComplaint","isOpen","onCloseComplete","hideTitle","footerAlign","label","options","onChange","dropdownOptionChanged","dropdownMenuClicked","redirectComplaintsPage","currentUri","baseURI","setItem","open","signInUri","loginBtnClickHandler","AUTHFLOW_PASSWORD_RECOVERY_URL","troubleLogInClickHandler","strong","complaintWithoutLogInClickHandler","SummarySheet","complaintsDataSheetHeaderItemsEntries","isSummarySheetOpen","handleSheetClose","summarySheetData","sheetHeaderData","_get","tableHeaderData","tableRowData","containerClassName","noPadding","mobileFixedHeight","Object","entries","_sortBy","rank","map","key","item","align","colSpan","noComplaintsByBusiness","productService","provision","intermediation","noComplaintsOpened","noComplaintsClosed","percentClosedWithin3Days","percentClosedWithin8Weeks","percentUpheld","mainCause","rowHeader","ComplaintsSummary","summaryData","complaintsSummaryData","setIsSummarySheetOpen","headingTitle","disclaimer","summary","here","complaintsSummarySheetData","Alerts","React","helpChannels","coBrand","generateLinkWithCoBrand","useHelper","Suspense","fallback","hcLinkClickHandler","whatHappensNextBody","footerText","attachQueryParams","param","encodeURIComponent","slice","axios","postAPI","body","_csrf","serverData","Promise","reject","resolve","nodeChatElement","document","getElementById","style","display","visibility","conversations","Array","isArray","length"],"sourceRoot":""}