Virtual Terminal System Response Codes

Error Code

Short Message

Long Message

Corrective Action

10102

PaymentAction of Order Temporarily Unavailable

PaymentAction of Order is temporarily unavailable. Please try later or use other PaymentAction.

Use another PaymentAction or try again after some time.

10401

Transaction refused because of an invalid argument. See additional error messages for details.

Order total is missing.

Enter an order total.

10418

Transaction refused because of an invalid argument. See additional error messages for details.

The currencies of the shopping cart amounts must be the same.

Use the same currency for the shopping cart.

10426

Transaction refused because of an invalid argument. See additional error messages for details.

Item total is invalid.

Enter a valid number of items.

10427

Transaction refused because of an invalid argument. See additional error messages for details.

Shipping total is invalid.

Enter a valid number for shipping total.

10428

Transaction refused because of an invalid argument. See additional error messages for details.

Handling total is invalid.

Enter a valid number for handling total.

10429

Transaction refused because of an invalid argument. See additional error messages for details.

Tax total is invalid.

Enter a valid number for tax total.

10432

Invalid argument

Invoice ID value exceeds maximum allowable length.

Ensure that the Invoice ID value does not exceed the maximum allowable length.

10500

Invalid configuration

We can’t process this transaction because you have not accepted your billing agreement.

Occurs when you have not agreed to the billing agreement.

10501

Invalid configuration

We can’t process this transaction because your billing agreement is disabled or inactive.

Occurs when the billing agreement is disabled or inactive.

10502

Invalid data

This card has expired. Enter a valid date.

The credit card used has expired.

10504

Invalid data

The CSC is invalid. Enter a valid 3-4 digit code.

The CSC  provided is invalid. The CSC is between 3-4 digits long.

10505

Gateway decline

AVS returned a response value of N. Your merchant account provider doesn’t accept this value. Contact them for a list of accepted codes.

The transaction was refused because the AVS response returned the value of N, and the merchant account is not able to accept such transactions.

10507

Invalid configuration

We can’t process this transaction. Contact PayPal Customer Service.

Your PayPal account is restricted - contact PayPal Customer Service for more information.

10508

Invalid data

This card expiration date is invalid. Enter a valid 2-digit month and a 4-digit year (MM/YYYY).

The expiration date must be a two-digit month and four-digit year.

10509

Invalid data

You must submit a buyer IP with each API call.

You must submit an IP address of the buyer with each API call.

10510

Invalid data

We don’t support this card. Select another one.

The credit card type entered is not currently supported by PayPal.

10511

Invalid data

You selected an unsupported value field.

The merchant selected an value for the PaymentAction field that is not supported.

10512

Invalid data

Enter the buyer's first name.

The first name of the buyer is required for this merchant.

10513

Invalid data

Enter the buyer's last name.

The last name of the buyer is required for this merchant.

10514

Billing address is missing.

Billing address is missing. Enter the correct information.

Enter a correct billing address.

10515

The city in the billing address is missing.

The city in the billing address is missing. Enter the correct information.

Enter the city of the billing address.

10516

The state in the billing address is missing.

The state in the billing address is missing. Enter the correct information.

Enter the correct state information.

10517

The country in the billing address is missing.

The country in the billing address is missing. Enter the correct information.

Enter the country of the billing address.

10518

The zip code in the billing address is missing.

The zip code in the billing address is missing. Enter the correct information.

Enter the zip code of the billing address.

10519

Invalid data

The card field is empty. Enter a valid card number.

The credit card field was blank.

10520

Invalid data

The total and item amounts don’t match. Re-enter the information.

The total amount and item amounts do not match.

10521

Invalid data

The card number is invalid. Enter a valid 14-15 digit number without dashes or spaces.

Enter a complete credit card number.

10522

Invalid card number

The card number is invalid. Enter a valid 14-15 digit number without dashes or spaces.

Enter a complete credit card number.

10523

Internal data

We can’t process your transaction right now. Try again later.

None - this is a PayPal internal error.

10525

Invalid data

You entered an amount of zero. Enter a valid amount.

The merchant entered a amount of zero.

10526

Invalid data

We don’t support this currency code. Re-enter the correct information.

The currency code entered is not supported. Re-enter the correct information.

10527

Invalid data

The card type or card number is invalid. Re-enter the correct information.

The credit card entered is invalid. Re-enter the correct information.

10528

Unable to make this transaction.

We’re unable to complete this transaction because the amount exceeds the payer’s spending limit.

Enter the correct amount.

10529

Shipping address is missing.

Shipping address is missing. Enter the correct information.

Enter the correct shipping address.

10530

The city in the shipping address is missing.

The city in the shipping address is missing. Enter the correct information.

Enter the correct city for the shipping address.

10531

The state in the shipping address is missing.

The state in missing. Enter the correct information.

Enter the correct state.

10532

The country in the shipping address is missing.

The country in the shipping address is missing. Enter the correct information.

Enter the country of the shipping address.

10533

The zip code in the shipping address is missing.

The zip code in the shipping address is missing. Enter the correct information.

Enter the zip code for the shipping address.

10534

Gateway decline

The card is restricted. Contact PayPal Customer Service.

The credit card entered is currently restricted by PayPal. Contact PayPal Customer Service for more information.

10535

Gateway decline

The card type or card number is invalid. Re-enter the information.

The credit card entered is invalid.

10536

Invalid data

You already tied this invoice ID to another transaction. By default, invoice IDs are unique. To change this setting, log in to PayPal and go to Payment receiving preferences on the Profile page or contact Customer Service for more information.

The merchant entered an invoice ID that is already associated with a transaction by the same merchant. By default, the invoice ID must be unique for all transactions. To change this setting, log into PayPal or contact PayPal Customer Service.

10537

Filter decline

Your country filter declined this transaction. Log in to PayPal and change your risk settings.

The transaction was declined by the country filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.

10538

Filter decline

Your maximum amount filter declined this transaction. Log in to PayPal and change your risk settings.

The transaction was declined by the maximum amount filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.

10539

Filter decline

We’ve declined this transaction. Contact Customer Service for more information.

The transaction was declined by PayPal. Contact PayPal Customer Service for more information.

10540

Invalid data

You entered an invalid address. Re-enter the information.

The transaction was declined by PayPal because of an invalid address.

10541

Gateway decline

The card is restricted. Contact PayPal Customer Service.

The credit card entered is currently restricted by PayPal. Contact PayPal Customer Service for more information.

10542

Invalid data

You entered an invalid email address. Re-enter the information.

The email address provided by the buyer is in an invalid format.

10543

Card authorization failed

We couldn’t authorize this card. Try another card.

The card couldn’t be authorized. Use another card.

10544

Gateway decline

We’ve declined this transaction. Contact Customer Service for more information.

The transaction was declined by PayPal. Contact PayPal Customer Service for more information.

10545

Gateway decline

We’ve declined this transaction. Contact Customer Service for more information.

The transaction was declined by PayPal because of possible fraudulent activity. Contact PayPal Customer Service for more information.

10546

Gateway decline

We’ve declined this transaction. Contact Customer Service for more information.

The transaction was declined by PayPal because of possible fraudulent activity on the IP address. Contact PayPal Customer Service for more information.

10547

Internal Error

We can’t process your transaction right now. Try again later.

None - this is a PayPal internal error.

10548

Invalid configuration

You need a PayPal Business account for this transaction. Log in to PayPal and check your account settings or apply for a Business account.

The merchant account attempting the transaction is not a business account at PayPal. Check your account settings.

10549

Invalid configuration

You aren’t set up for Direct Payment transactions. Contact Customer Service for more information.

The merchant account attempting the transaction is not able to process Direct Payment transactions. Contact PayPal Customer Service for more information.

10550

Invalid configuration

Direct Payment is disabled on your account. Contact Customer Service for more information.

Access to Direct Payment was disabled for your account. Contact PayPal Customer Service for more information.

10552

Invalid configuration

Your email address is unconfirmed. Log in to PayPal and check your account settings.

The merchant account attempting the transaction does not have a confirmed email address with PayPal. Check your account settings.

10553

Gateway decline

This transaction exceeds your account’s upper limit. Contact Customer Service for more information.

The merchant attempted a transaction where the amount exceeded the upper limit for that merchant.

10554

Filter decline

Your AVS risk filter is set to decline transactions when AVS returns a no match code. Log in to PayPal and check your risk filter settings.

The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a no match (AVS = N).

10555

Filter decline

Your AVS risk filter is set to decline transactions when AVS returns a partial match code. Log in to PayPal and check your risk filter settings.

The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a partial match.

10556

Filter decline

Your AVS risk filter is set to decline transactions when AVS is unsupported. Log in to PayPal and check your risk filter settings.

The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS was unsupported.

10557

Profile preference setting

A profile preference has automatically declined this transaction. To change this setting, log in to PayPal and go to the Profile page.

Change your settings on the Profile page.

10558

Unsupported currency for card type

The card you selected doesn't support this currency. Try a different card or currency.

Select a different card or currency.

10561

Invalid data

The billing address is incomplete. Enter the correct information.

Enter the complete billing address.

10562

Invalid expiration year

The card expiration date is invalid. Enter a valid 4-digit year (MM/YYYY).

Enter a valid credit card expiration year.

10563

Invalid expiration date

The card expiration date is invalid. Enter a valid 2-digit month.

Enter a valid credit card expiration month.

10564

Gateway decline

We’ve declined this transaction. Contact Customer Service for more information.

There was a problem processing this transaction.

10565

Merchant country not supported

We don’t support the country where your address is located. Contact Customer Service for more information.

Select a country that is supported by the merchant.

10566

Credit card type unsupported

We don’t support the card type. Re-enter the correct information.

Select a credit card type that is supported.

10570

Authorization is not supported for this funding source.

Authorization  is not support for this funding source.

Authorization is not support for this funding source.

10571

Transaction approved, but with invalid Card security code (CSC) format.

This transaction was approved, although the Card security code (CSC) had too few, too many, or invalid characters. Based on your account profile settings, the invalid CSC was not given to the card issuer for its approval process.

If you want to require valid CSC values, change the risk control settings in your account profile.

10701

Invalid data

You entered an invalid billing address. Re-enter the information.

Enter a valid billing address.

10702

Invalid data

Billing address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10703

Invalid data

Billing address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10704

Invalid data

The billing city is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10705

Invalid data

The billing state is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10706

Invalid data

The billing zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10707

Invalid data

The billing country is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10708

Invalid data

The billing country is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10709

Invalid data

The billing address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10710

Invalid data

The billing city is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10711

Invalid data

The billing state is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10712

Invalid data

The billing zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10713

Invalid data

The billing country is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10714

Invalid data

The billing address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10715

Invalid data

Billing state is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10716

Invalid data

The billing zip is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10717

Invalid data

The billing zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10718

Invalid data

The billing city and state are invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10719

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10720

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10721

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10722

Invalid data

The shipping city is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10723

Invalid data

The shipping state is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10724

Invalid data

The shipping zip is invalid. Re-enter the correct 5-digit zip.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10725

Invalid data

The shipping country is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10726

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10727

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10728

Invalid data

The shipping city is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10729

Invalid data

The shipping state is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10730

Invalid data

The shipping zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10731

Invalid data

The shipping zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10732

Invalid data

The shipping address is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10733

Invalid data

The shipping state is invalid.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10734

Invalid data

The shipping zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10735

Invalid data

The shipping zip is invalid. Re-enter the correct 5-digit zip code.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10736

Invalid data

The shipping city and state and county  are invalid.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10744

Invalid data

The shipping country code is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10745

Invalid data

The shipping country code is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10746

Invalid data

The billing country is invalid. Re-enter the correct information.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10747

Invalid data

You entered the IP address in an invalid format. Enter it as 123.456.123.456

The merchant entered an IP address that was in an invalid format. The IP address must be in a format such as 123.456.123.456.

10748

Invalid data

Your settings require a CSC code. Re-enter or provide the correct 3 or 4-digit code. Contact Customer Service to change your settings.

The merchant's configuration requires a CSC to be entered, but no CSC was provided with this transaction. Contact PayPal if you wish to change this setting.

10750

The field shipping address state is invalid.

The field shipping address state is invalid.

There was a problem with a particular field in the address. The long error message will tell you what field is invalid.

10751

Invalid data

The billing state is invalid. Re-enter the correct information.

The merchant provided an address either in the United States or Canada, but the state provided is not a valid state in either country.

10752

Gateway decline

Your card issuer, not PayPal, declined this transaction. Try another card.

The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

10754

Gateway decline

We’ve declined this transaction. Contact PayPal Customer Service.

The transaction was declined by PayPal. Contact PayPal Customer Service for more information.

10755

Invalid data

We don’t support this currency code. Re-enter the correct information.

The currency code entered by the merchant is not supported.

10756

Gateway decline

The country and billing address associated with this card don’t match. Re-enter the correct information.

None - this is a PayPal internal error.

10758

Invalid configuration

The API username and/or password are invalid. Re-enter the correct information.

The API username or password is incorrect for this merchant.

10759

Gateway decline

We declined this transaction because the card number and type don’t match. Re-enter the correct information or contact Customer Service.

The transaction was declined by PayPal. Contact PayPal Customer Service for more information.

10760

Invalid configuration

We don’t support your business address’ country for Direct Payment transactions.

The merchant's country of residence listed in their PayPal account is not currently supported to allow Direct Payment transactions.

10761

Gateway decline

We declined this transaction because we’re already processing another transaction by the same buyer for the same amount. Check the status of your previous transaction before you place anther order.

The transaction was declined because PayPal is currently processing a transaction by the same buyer for the same amount. Can occur when a buyer submits multiple, identical transactions in quick succession.

10762

Gateway decline

The CSC in invalid. Re-enter the correct 3or 4-digit code.

The CSC provide is invalid. The CSC is between 3-4 digits long.

10763

Invalid data

We can’t process your transaction right now. Try again later.

None - this is a PayPal internal error.

15001

Gateway decline

We declined this transaction because this card had too many failures over a short period. Contact Customer Service for more information.

The transaction was rejected by PayPal because of excessive failures over a short period of time for this credit card. Contact PayPal Customer Service for more information.

15002

Gateway decline

We’ve declined this transaction. Contact Customer Service for more information.

The transaction was declined by PayPal. Contact PayPal Customer Service for more information.

15003

Invalid configuration

We’ve declined this transaction because you don’t have a valid Commercial Entity Agreement on file. Contact Customer Service for more information.

The transaction was declined because the merchant does not have a valid Commercial Entity Agreement on file with PayPal. Contact PayPal Customer Service for more information.

15004

Gateway decline

You entered a CSC that doesn't match this card. Re-enter the correct information.

The transaction was declined because the CSC entered does not match the credit or debit card.

15005

Processor decline

Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

15006

Processor decline

Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

15007

Processor decline

Your card issuer, not PayPal, declined this transaction because this card has expired. Ask your buyer for another card.

The transaction was declined by the issuing bank because of an expired credit card. The merchant should attempt another card.