Shipping/Billing Mismatch Filter

What does the filter do?

This filter screens for differences between the shipping information and the billing information (street, state, ZIP code, and country).

The specified action is taken whenever the shipping information differs from the billing information.

Data Normalization

The Shipping/Billing Mismatch filter is tolerant of minor address inaccuracies that result from typographical or spelling errors. The filter checks relationships among the street address, city, state, and postal code and determines if a minor change is needed before filtering the transaction.

This normalization occurs for the purpose of filtering - the data will still appear as entered by the customer on all transaction data review pages. This means that you might see the following entries not flagged as mismatches on the Transaction Details page:

How does the filter protect me?

There are legitimate reasons for a shipping/billing mismatch with a customer purchase—for example, gift purchases might fit this profile. But a mismatch could also indicate that someone is using a stolen identity to complete a purchase (and having the items sent to another address from which they can retrieve the stolen items).

To help to distinguish between legitimate and fraudulent orders, review all mismatches by cross-checking other purchase information such as AVS and Card Security Code.