The Fraud Details page displays the data submitted for a single transaction. The data is organized to help you to assess the risk types, and to take action (accept, reject, or continue in the review state). Data that triggers a filter is marked by a link that displays the filter description.
Fraud Details page associated with filters differs from the Transaction Details page associated with standard PayPal Manager reports. The standard page shows the status of a transaction that has been submitted for processing. The Fraud Details page associated with filters shows the status of a transaction that triggered a filter.
The Fraud Details page contains the following information:
Transaction ID. Transaction ID of the original transaction.
Placed. States when the transaction was performed.
Status. States the status of the transaction (refer to Fraud Transaction Status Value) and the filter that was triggered.
Transaction Mode. States the mode of the transaction (Test or Live).
The Filters Triggered section displays the filter that was triggered.
In the Status section, specify the action to take on the transaction:
Review. Take no action. You can return to this page at any time, or reject, or accept the transaction. The transaction remains unsettleable.
Reject. Do not submit the transaction for processing. If you decide to reject a transaction, you should notify the customer that you could not fulfill the order. Do not be explicit in describing the difficulty with the transaction because this provides clues for performing successful fraudulent transactions in the future. Rejected transactions are never settled.
Accept. Submit the transaction for normal processing.
You can enter notes here regarding the disposition of the transaction or the reasons for taking a particular action. Do not use the & < > or = characters.
Click Submit to save the notes and apply the action.
If you have configured custom filters, then they will also appear on this page. Click View Details.